If talking to a real-life human is more your thing, send us an email - ask us anything from size advice, to which colour boho rug would look best in your bedroom!

How can we help?



I'm struggling to select the right size, can you help?

Our Size Guide can help you to determine your correct size but if you're still unsure, please contact us at info@islainbloom.com.au with a little bit of info on your usual bikini, clothing size and bust. We will be able to recommend what size you should select for bikini top and bikini bottom.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Do I have to pay for delivery?


We offer Free Standard Shipping for orders over $150

For orders under $150 Standard Shipping is $10.

We also offer Express Shipping for a flat rate of $12.

For more information, visit our Shipping Page.

What payment methods do you accept?

We accept payment via Visa and Mastercard credit or debit cards and PayPal. If you would like to pay via bank transfer, please email info@islainbloom.com.au for assistance. 

Do I have to pay customs or duties on my order?

Please check with your country's Customs on duties or taxes that may be payable by you. Customs duties or taxes are not payable by Isla In Bloom.

How do I use a discount code?

The discount code is entered at the second stage of the checkout process where you complete your name, contact details and address. If you are paying with PayPal, you need to complete your shipping and payment details with PayPal and then you will be redirected back to our site, where you will be able to enter the code. You will not be charged until you have had the chance to enter the discount code and the discount has been applied to the total of your order.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long will it take for my order to arrive?


Standard Shipping for metro areas, please allow 5-7 business days. For rural areas, please allow 7-10 business days. 

Express Shipping for metro areas, please allow 2-4 business days. For rural areas, please allow 4-7 business days.  

For more information, please visit our Shipping Page

How do I return an item?

To submit a return you must read our Returns Policy here for the item(s) you are returning to ensure they meet our terms and conditions.

Once you have checked that your returns meets our criteria, please complete the return request form.

You will have 30 days to return your order from date of delivery. Returns outside of the 30 day period will not be accepted.

Please note Isla In Bloom does not cover return postage costs. Please read our Returns Policy before submitting your return.

What is your returns policy?

Please visit our Returns Policy Page for full details.

Do I need to sign for my delivery?

You may be required to sign for your delivery. Please ensure you provide a delivery address that is attended during business hours.

Where's my order?

Once your parcel has been dispatched, you will be emailed tracking information and updates on the progress of your delivery by one of our carriers. If you need help tracking your delivery please email us at info@islainbloom.com.au. You can also refer to the delivery timeframes noted on the Shipping Page.

If you have Pre Ordered, please refer to the product page for the Pre Order shipment date. You can also email us at info@islainbloom.com.au. If the product(s) you Pre Ordered had a wait time of longer than 4 weeks, we will keep you updated with the status of your order so you can be rest assured it is on its way.

What do I do if my item is faulty?

All of our products are carefully checked for any faults before it is sent to you. If you happen to find a fault with your order please contact us within 14 days of delivery. More information on the conditions of returning a faulty product is listed on our Returns Policy here.

Product care instructions


Rinse immediately after use. Do not leave rolled up wet. Cold hand wash separately in mild soap. Dry flat in shade. Do not use harsh detergents. Do not use fabric softeners. Do not soak, bleach, tumble dry, dry clean or iron. Avoid contact with chlorine, suntan lotions and oils as they can cause damage or mark garments – rinse immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls in fabric.

Picnic Rugs

Caring for your picnic rug is just like caring for any other blanket or throw - the more it's washed, the more the yarn softens. We recommend where possible, spot clean with cold, soapy water. If you need to wash it, cold machine wash on a delicate cycle only. Hang to air dry. Do not use harsh detergents. Do not use fabric softeners. Do not soak, machine wash, bleach, dry clean, tumble dry or iron. Avoid contact with suntan lotions and oils as they can mark with heavy use – wash immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls of the yarn. To remove dirt, shake outside rather than vacuum as it can damage the threads.

Cooler Bags & Canvas Beach Bags

Spot clean with cold, soapy water. Always leave to dry before storing your accessories to prevent mould developing. Salt water and dirt should be cleaned immediately after use. Fabric will fade slightly over time if left in the sun. A little bit of love and care goes a long way.

Beach Towels & Towelling Tote Bags

Our beach towels and toweling tote bags are made from 100% cotton. You can expect a small amount of shrinkage from the length of the towel after the first wash. It is important to read and follow the care instructions to maintain longevity. Wash in 30 degree water. Wash toweling tote on a delicate cycle. Wash separate for the first wash. Do not iron, dry clean or bleach.

General queries

Where are your products made?

All of our swimwear is designed and made in Sydney, Australia using local suppliers, printers and makers. 

Our picnic rugs and accessories are made in small factories in China.

If a size or product is unavailable, when it will it be back in stock?

Please email us at info@islainbloom.com.au with details of the item and we will let you know if more stock is coming. Alternatively you can enter your email on the product page for back in stock notifications.

How do I contact you?

Customer Support is available every day 9am-10pm Australian Eastern Standard Time. You can message us on chat via our website but please expect some delays. Alternatively you can email us at info@islainbloom.com.au and we will aim to respond within 24 hours.

Get in touch

Have questions about your order, or a general enquiry?